Privacy Statement

Who we are

 The Charles Roc Group Ltd incorporate both Charles Roc Services Ltd which provides a full range of services across the Hotel and associated industries, and Maintec Services Ltd which delivers complete maintenance service packages for air conditioning, ventilation, control systems, heating and other building and plumbing services.

 This Website is owned by The Charles Roc Group Ltd, registered as a Limited Company in England

 We take user privacy seriously and take reasonable efforts to protect it. For the purposes of the General Data Protection Regulations (2018), we have created this Privacy Statement in order to share with you our information collection and use practices. 

How your personal data will be used

We will never knowingly sell or assign your personal information without your knowledge and approval. Please read this statement carefully before sharing any personally identifiable information described below.

By using or registering your details on this website, you agree to the collection, use and transfer of your information under the terms of this statement. Since this is a growing web site and because Internet technologies are constantly evolving, this statement is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with our Terms and Conditions, found elsewhere on the web site.  For the purposes of the General Data Protection Regulation (GDPR) 2018 (and previously the Data Protection Act 1998), the Data Controller is The Charles Roc Group Ltd, registered office: 40, Chigwell Lane, Loughton, Essex IG10 3NY.

Your rights under GDPR

  • The personal data we hold may include your name, email address and company details.
  • We usually keep this information for [insert period this will be stored for]
  • We will never sell this information or pass it on to anyone else, it is simply used to provide you with information about our services that we believe you may be interested in.
  • If you would prefer for your information to be deleted, this will happen immediately.
  • Further information is given below about Mailchimp, the programme we use to send emails.
  • If you request any information about the data we hold, we will supply this free-of-charge within 14 days.
  • The legitimate purpose on which we process data is to keep you informed about services in which you have shown an interest.
  • We will keep your information until you ask us not to.
  • You have the right to complain to the Information Commissioner’s Office if you believe we have mishandled your data.
  • You gave your consent for us to contact you when we met. You have the right to unsubscribe at any time. 

What identifiable information do we collect and how is it used?

The personal information we collect is usually your email address and name, if you choose to provide it for the purpose of joining our mailing list.

If so, we may use or disclose your personally identifiable information to:

  • enable you to participate in interactive features of our service, when you choose to do so;
  • provide products/services that you have requested;
  • respond to your enquiries or requests;
  • provide you with information about specials offers, sales or new products or services that we may introduce in the future, via our email system – which is currently Mailchimp. 

Legitimate Interest

We may process your data under the lawful basis of ‘legitimate interest’ if we identify a legitimate interest and:

  • you could benefit from our business communications (commercial interests);
  • emailing or phoning you is the most appropriate means of communication; 
  • we’ve balanced your interests, rights and freedoms;
  • you could reasonably expect to receive the information; and
  • it would not cause you unjustified harm. 

You can ask us to see our Legitimate Interest Impact Assessment.

Even though we process data under legitimate interest, we believe in giving people the right to choose. Therefore, leading up to 25th May 2018, all subscribers to our mailing list will be given clear instructions on how to reconsent or unsubscribe from the list. Unsubscribes will be removed immediately, and people who do not indicate a preference may continue to receive periodic emails unless they ask us to remove their details 


The only time we would disclose your name on certain pages at would be if you have written a testimonial or agreed to participate in a case study; in either case we will have your written agreement to name and quote you.

We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use.

We will never sell your information to any third-party not affiliated with The Charles Roc Group without consent, except in connection with the sale or merger of The Charles Roc Group or the division responsible for such services provided.

We will only send you marketing emails containing information that we believe would be useful or interesting to you if you have agreed for us to do so. We would have your data on file because either:

  • you signed up at this website to be included on our mailing list; or
  • you gave us your business card, we asked if we could add you to the mailing list and you agreed.

If you have received email from us and would prefer not to do so, you can opt out by clicking the unsubscribe link at the end of the email or by contacting us at

We may, from time to time, send or post surveys or requests for your feedback in order to help us make our website and services better. Any responses we receive from you will be used only to evaluate our website and services and no personally identifiable information will be shared with any non-employees of company, except that information provided in the Feedback/Comments areas. 

What non-personally identifiable information do we collect and how is it used?

We may collect and track certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

We may use and disclose non-personally identifiable information for any number of reasons, including, but not limited to, working with business partners and improving our website and services.

Do we have a newsletter?

We sometimes send out a newsletter via email (through Mailchimp) to all users who have supplied their name and email address for that reason (unless they have ‘opted-out’). In these newsletters, we may inform you about new features, upcoming events or special promotions.

You may choose to unsubscribe from the newsletter at any time by clicking the unsubscribe link at the end of the email or by contacting us at

Disclosure or sale of your information

At this time, we do not plan to disclose your information to third parties for any reason and would never sell your data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

We require that any advertisers or partners we work with ensure the security of the data provided to them, however, in the event of a breach of their security measures, we will not be liable for any losses or damages.

We limit access to personal information about you to employees (including contractual employees), for whom we reasonably believe it is necessary, in order to provide products or services. 

Can I opt-out?

Of course. We give you the option to remove personally identifiable information from our list of active users.

You may also choose to opt-out of certain communications from us, such as our newsletter. If you want to unsubscribe or opt-out of communications from us, send an email to We will respond within 72 hours. 

We are not responsible for removing your personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this policy.

Where is the web site located?

Our website is maintained in the U.K.  If you are located outside of the U.K., by using the website, you authorise the import of your information and its use, as specified in this policy.

Will there be changes to this Privacy Policy?

We reserve the right to amend this policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by us.

We will not personally notify you of any amendments to this policy. You are urged to check this policy frequently in order to determine whether any changes have been made. You understand and agree that continued use of this website assumes that you have read and accepted this policy, as it may be amended from time to time. 

Where can I access this policy?

This Policy is accessible from every page of the web site, under the link “Privacy” in the footer.

Spy ware

We never use or install spy ware on other people’s computers, nor do we use spy ware to retrieve information from your computers.


Is my information private with company merchants and advertisers?

This website may contain links to various 3rd-party websites and the external websites of advertisers and/or 3rd-party partners. At the time of writing (11 May 2018) we do not have any advertisers on this website.

This policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each website that you may visit or interact with.

Section Titles

The section titles used in this policy are purely for convenience and carry with them no legal or contractual effect.


If you have any queries or you wish to speak to us about how your information will be used, then please contact us at  All comments, queries and requests relating to our use of your information are welcomed

Alternatively, if you feel that the information we hold on you is incorrect or incomplete, please write to us or email as soon as possible. We will promptly correct any information found to be incorrect.

In the event that you should have a complaint about how your data has been processed by us, we would like to hear from you so that we may put it right. However, you will always have the right to lodge a complaint with the Information Commissioners Office. 

What is the effective date of this privacy policy?

This Privacy Policy was last updated, and became effective, on 24/05//2018.